5-year
Warranty

AGENCITY VIDEO MARKETING S.R.L. provides a voluntarily extended 5-year warranty on all Meliovate IoT hardware products — beyond the legally required 2-year guarantee — from the date of purchase.

The legal basis for the mandatory warranty is EU Directive 2019/771 and Romanian consumer protection law (OG 21/1992, as amended). The Meliovate 5-year warranty provides more favourable terms and complements — without replacing — statutory consumer rights.

The 5-year warranty applies to the following Meliovate hardware devices:

• MSM-1 — Stimulation Module
• MSC-1 — Sense Core
• MIS-1 — Intelligent Scale
• MHS-1 — Heating System
• MHB-1 — Hive Bottom
• MWM-1 — Weather Mini
• MSL-1 — Syrup Level
• MCS-1 — Control System

The warranty on accessories supplied with the product (power supply, mounting elements, connectors) is valid for 1 year.

The warranty covers the following failures resulting from manufacturing or material defects:

• Manufacturing defect of electronic components (circuit boards, microprocessors, sensors)
• Software and firmware defects occurring despite correct installation and updating of Meliovate OS
• Premature failure of connectors, ports and internal connections under normal intended use
• Significant degradation of measurement accuracy within specified usage limits
• Casing or mechanical failure due to material defect rendering the product inoperable
• Power supply unit failure under normal mains conditions (230V ±10%, 50 Hz)

The warranty does not cover failures caused by:

• Physical damage — as a result of dropping, impact, pressure or other mechanical force
• Liquid or moisture damage — exposure of devices to moisture, rain or humidity beyond rated levels
• Fire, lightning, power surge or other electrical overload
• Unauthorised modification — opening, modifying or repairing the device without Meliovate approval
• Misuse — operation under conditions other than those described in the product documentation
• Normal wear and tear — e.g. battery capacity loss, mechanical button wear
• Intentional damage
• Unauthorised modification of Meliovate OS or installation of unofficial firmware

In case of a warranty claim, follow these steps:

• Step 1 — Fault report: send an email to hello@meliovate.io with: device type and serial number, date of purchase, detailed description of the fault and — if possible — photo or video documentation
• Step 2 — Diagnostics: the Provider will respond within 48 working hours and if necessary request remote inspection via the Meliovate platform
• Step 3 — Decision: the Provider will decide on the warranty claim within 5 working days and communicate the method of repair or replacement
• Step 4 — Return: if the claim is accepted, the Provider will send return instructions and prepaid packaging guidance
• Step 5 — Repair or replacement: within 14 working days the repaired or replaced device will be returned

Warranty repair or replacement is free of charge. Return postage is borne by the Provider in case of an accepted warranty claim.

The Provider reserves the right to repair the defective device or — at its own discretion — provide a replacement product with identical specifications.

• For a repairable defect: the device is returned repaired and tested
• For an irreparable or uneconomically repairable defect: a replacement product of identical or better specification is dispatched
• If the product is discontinued and no replacement is available: a pro-rata refund is due
• Warranty of replaced device: remaining time of the original warranty, but at least 1 year from handover

Meliovate hardware devices run Meliovate OS. The Provider provides platform software updates throughout the entire warranty period.

If a Meliovate platform software update causes a hardware problem, the Provider will fix it at its own expense, regardless of warranty expiry.

A condition for the validity of the warranty is that the device is registered on the Meliovate platform. Non-registered devices are covered only by the statutory 2-year guarantee, not the 5-year voluntary warranty.

For warranty claims, questions or comments:

This Warranty Policy is effective from 24 May 2026. Version: v1.0.